Salesforce
Service Cloud provides the possibility to create self-service communities. Using them, customers can access your knowledge base and find solutions by themselves. And to make the community experience even friendlier, you can add a chat to it for customers to conveniently ask agents for help, if they find none on their own.
Salesforce Service Cloud is customer service software that helps to make customer support quick and efficient. With this feature, your customer support will conquer as many communication channels as you want. It can be web, email, phone, web or mobile Live Agent chats, social media (Facebook, Instagram, Twitter, Google+, and Sino Weibo), community sites, and even video chats. And besides bringing cases from all these channels into your Service Cloud, Omni-Channel intelligently routes them to appropriate agents based on complex pre-set conditions.
Microsoft Dynamics
Create exceptional customer connections and deliver transformative outcomes using an intelligent contact center solution.
The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
We offer several app experiences for you to choose from, depending on your support organization’s needs.
Use Customer Service to Track customer issues through cases, Record all interactions related to a case, and Share information in the knowledge base Use unified routing to efficiently route work items, Manage conversations across channels, including voice Use AI-driven embedded insights and analytics to improve customer satisfaction Collaborate with experts in Microsoft Teams Create and track service levels through service-level agreements (SLAs) Define service terms through entitlements.
ServiceNow
Aws DevOps
Cloud computing has surged in popularity, and consequently, users face a choice of over a dozen different cloud providers, such as Google Cloud, Microsoft Azure, and IBM Cloud Services. AWS is the acronym for Amazon’s cloud provider, Amazon Web Services. AWS offers all the services and features (e.g., security, compute capacity, and databases) that you typically get in an in-house data center. It’s arguably the largest cloud provider available.
Building off the earlier brief description, here is how Amazon defines DevOps: “DevOps is the combination of cultural philosophies, practices, and tools that increases an organization’s ability to deliver applications and services at high velocity: evolving and improving products at a faster pace than organizations using traditional software development and infrastructure management processes.”
Azure DevOps
Software development includes several processes like defining scopes, requirement specifications, and use cases, designing solution architects, converting use cases to tasks, writing code, testing and validations, managing releases, and deployments, and then maintenance. These tasks are repetitive and can be a highly manual process that can significantly be prone to errors.
DevOps is a software development culture or practice that creates collaboration among development and operations to speed up quality software delivery in efficient way. DevOps includes core development, IT Operations, quality engineering, and security to work together to produce reliable and better products faster.
Selenium Testing
Visual Millennium provides Selenium test automation services with a certified team of Selenium experts. We offer a wide range of Selenium automated testing services, such as Selenium automated functional testing, Selenium automated regression testing, Selenium browser compatibility testing and automation framework creation. Our data driven test automation approach along with Selenium Remote Control (RC) enables our automation experts to execute projects in record time for more complex input based web applications.
Appian
Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
Unique Differentiators
- Unified – Deliver impactful, end-to-end processes with a fully unified platform
- Flexible – Unify your data into a single interface with zero-code integrations—not migrations
- Fast – Develop and deploy up to 20x faster
- Worry-Free – Secure, Scalable, Reliable, Compliant & Governed
Mendix
Mendix is a Low Code software development is the future of the Application Development eco-system. Mendix is the leader in a low code platform currently with its impeccable capabilities in providing a visual, model-driven software development platform for developers to build robust, visually rich Applications with smaller teams and reduced development efforts when compared to its competitors in this paradigm.
It provides many useful and feature-rich Third-party built components like Widgets, Connectors, and Building Blocks which are created by other developers and Third-party organizations which enhances the base components provided by Mendix and accelerate development efforts by letting developers simply import the required module and not worrying about the internal logic.